Customer Service
CUSTOMER SERVICE:
TENTHOUSANDTHINGS
237 West 13th Street
New York, NY 10011
Please contact us at customerservice@tenthousandthingsnyc.com or call 212-352-1333 between the hours of 11 to 5 pm EST Tuesday - Saturday.
ACCEPTED FORMS OF PAYMENT
TENTHOUSANDTHINGSNYC.com accepts the following: Visa, Master Card, American Express
SALES TAX
Applicable sales tax will be charged on total merchandise, including shipping & handling fees in accordance with individual state regulations. International duties and tariffs apply and vary depending on each country's import customs regulations.
WHEN WILL MY CREDIT CARD BE CHARGED?
We will process your order the same day you purchase it online if the merchandise is available. If the item you want is not currently in stock we will make every effort to fulfill your request quickly. You will be notified via email or by telephone and advised of the estimated shipping date. The jewelry is made on site so we are able to handle special orders and replace out of stock pieces in a very timely manner.
ORDER STATUS
To check the status of an order, simply call 212-352-1333 or e-mail us atcustomerservice@tenthousandthingsnyc.com.
SHIPPING
Shipping in the U.S. is free on all orders above $500.
For all orders under $500 see our INSURED SHIPPING costs below:
Ground $10- delivery in 5-8 days
3 Day Select $15- delivery in 3 business days
Next Day Air $35- delivery by 3 p.m. next day
We do not offer overnight delivery to Alaska, Hawaii, Guam, Puerto Rico, US Virgin Islands
We ship UPS insured unless otherwise requested. We will only ship to the billing address of the card. We cannot deliver to a P.O. Box.
DO YOU SHIP INTERNATIONALLY?
TENTHOUSANDTHINGSNYC.com can ship orders worldwide; however we cannot ship to APO/FPO addresses or P.O boxes. Orders are shipped via FedEx; once your order is processed you will receive a confirmation that your package has shipped. Please note that a signature is required. Duties, Tariffs, and Brokers Fees may apply for international orders, including Canada. Please make sure you submit your phone number and e-mail at checkout so that we may communicate with you in any event.
INTERNATIONAL DUTIES AND TARIFFS
Each country has varied laws and customs requirements for clearance of imported goods. Depending upon the rules and regulations of your country, you may be required to clear the package with your Customs Department, as well as pay any import duties, taxes and broker fees related to your order. Unfortunately these charges are determined by each individual country and TenThousandThingsNYC.com is not able to assess these charges prior to delivery. Additionally, customs clearance procedures may delay the original estimated delivery date. If you are curious about your countries import laws, please contact your local customs office for more information.
WEB RETURNS & EXCHANGES
If you are not delighted with your purchase(s), return the item in its original unworn condition within 7 days for a full refund. You must return the item(s) to us unworn and in perfect condition, with sales receipt and the original packaging. The package must be insured for the full value of the jewelry being returned. We will credit you the amount of your purchase minus the shipping charges. We ask that you call or send us an email alerting us to your decision to return so that we may track that return.
Store credits issued in store are good for 1 year.
REPAIRS AND ADJUSTMENTS
We charge a $30 flat fee on basic repairs and adjustments for all jewelry after the first year of purchase, plus materials and any shipping charges. *Please note repairs take 4-6 weeks to complete.
All returns should be made to:
TENTHOUSANDTHINGS
237 West 13th Street
New York, NY 10011
To begin the return process please contact us at customerservice@tenthousandthingsnyc.com or call 212-352-1333 during the hours of 11 to 5pm EST Tuesday - Saturday. (CHRISTMAS HOURS MONDAY - SATURDAY 11-5PM)
THANK YOU!